First. Basic Information

Controller: ENTRADAS EVENTIM, S.A.U. (hereinafter "ENTRADAS.COM")
Data: name and surname, postal address, email address, telephone, payment method, IP Adress. Information collected by means of cookies or similar technologies and related to the connection, use or browsing of the website is also processed.
Purpose/s: Manage web services, ticket sales, user registration, respond to the questions raised in each form, sending communications related to the services, fraud prevention, and where appropriate sending commercial communications.
Legitimation:consent of the data subject; execution of a contract, legitimate interest and compliance with a legal obligation, when appropriate.
Recipients: Promoters and Organisers of the events, service providers, competent authorities, where appropriate. We may also share information about the use of the web with our advertising partners, as detailed in the "Cookies" section.
Rights: You can exercise the rights recognised in the current legislation on data protection, as detailed in the "Additional Information” section.
Cookies: We use own and third-party cookies and pixels to improve our services by analysing your browsing and offering advertising related to your preferences, as detailed in the "Cookies" section.

Second. Additional Information.

Controller:

Contact information of the Data Controller: ENTRADAS EVENTIM, S.A.U.; calle Serrano Anguita 8; 28004 Madrid, and through the form available at: - help
Contact details of the Data Protection Officer: you can contact the Officer through the email: dpo@eventim.es, and through our postal address in calle Serrano Anguita 8, 2004, Madrid.

Joint Controller:

ENTRADAS.COM might be sometimes joint controller of the processing together with the promoter/organiser of the event when a purchase order is executed from the promoter’s / organizer's website. You will be informed of the identity of the joint controllers during the purchase process, as well as their Privacy Policy and the essential aspects of the joint controlling arrangement entered between ENTRADAS.COM and the promoter/organiser. Information related to the identity of the joint controllers is also available in the General Conditions of Use (section 5 and the following sections) on the website of ENTRADAS.COM

Data:

What details do we process?: For the management of web services, we process identification data (name, surname, postal address, email address, telephone number and IP Adress), payment method information and the history of purchases made. The data we request as mandatory are to be able to give you the service you request at any time and to perform the contract, or to comply with legal obligations. Otherwise, the contract could not be performed or signed, or ENTRADAS.COM would not be able to meet its legal obligations.
All fields requested in the forms are mandatory. Optional fields are marked as such. For example, date of birth is marked as optional. The telephone number is marked as optional in the user's register and as mandatory in the event of purchase, as in the latter case it is necessary for matters related to ENTRADAS.COM services or the event, including sending informative notifications about the service or the event.

During the purchase process, bear in mind that if you change your phone number or postal address, these details will be changed automatically in your user profile.

In events where tickets are named due to the developer's requirements, you must provide us with the necessary information to allocate them. We will always try to advise you before purchase.
For events that require data collection from children under 14, we understand that the person who provides them is the holder of the parental authority or legal guardian, directly responsible for providing the information and consent for and on behalf of the aforementioned minor, and also with the authorisation of the other holder.
We also use cookies and similar technologies that give us information on the connection, use and browsing data from your device, browser or protocol, as detailed in the Cookies section.

Purpose(s):

For what purpose do we process your data?: It will depend on when you provide them, but here goes all the information:

.

When do you provide us with your data?	For what purpose are we going to use them?	With which legal base?	How long do we have them for?
Registration process on our website.	Streamline the purchase process.	Consent of the data subject	We periodically review and update this information and delete that of users who have not accessed their account in the last 24 months (at most).
In the purchase process.	Full management of the whole ticket sales process, including:(i)sending information of the incidents of the event; (ii)welcome email; (iii)if your purchase process is not completed, we will also inform you of this so that you are not left without tickets. (iv) We will use your email to send you commercial communications by electronic means, but before the end of the purchase process you will have the option to tell us that you do not want to receive them. (v) likewise, if you so request, such communications will be tailored to your interests, for which we will generate a commercial profile allowing us to know more about your interests. We thus only send you information about what we believe could genuinely be of interest to you; (vi) preventing possible fraud against you or against ENTRADAS.COM during the purchase process. Fraud prevention will be carried out on the basis of objective criteria allowing for the inference of certain situations or behaviours constituting fraud. Under no circumstances will the conclusions reached involve the evaluation of behaviours, lifestyles, habits and customs, etc., and no conclusions will therefore be drawn in this regard. (vii) When you purchase merchandise through our websites and choose either "purchase on account" or "hire purchase" payment methods, BillPay or Klarna use tools to identify potential fraud. A corresponding check only takes place if you give your consent (opt-in). If the check is negative, the payment methods "purchase on account" or "hire purchase" are rejected. However, all other payment methods listed in the merchandise shop are still available to you. When using the tools, it is possible to draw conclusions about your person. (viii) billing(viiiix) experiential emails to buyers with recommendations prior to the event	Depending on which section of the purchase process you are at:(i)send information on the incidents of the event, (ii)welcome email; (iii)if your purchase process is not completed, we will also inform you of this so that you are not left without tickets: consent;(iv) send commercial communications by electronic means: legitimate interest in sending commercial communications while enabling the option of opposing and configuring the customer area in this sense. (v) preventing fraud: legitimate interests(vi) billing: compliance of a legal obligation(vii) experiential emails: legitimate interests to improve the user experience	During the term that we should have your purchase data to address a possible claim, depending on the statutory deadline prescribed by law.
Contact form.	(i)Being able to respond to your query.(ii) Customer care(iii) respond to requests for exercising the data subject’s rights to data protection	(i)Consent of the data subject.(ii) Legitimate interest in defending from a claim(iii) compliance with a legal obligation	Depending on the type of query, we review and delete every query already that has already been answered, and we will try to delete them periodically. In other cases, we keep queries during the term in which a claim may arise.
Write a review.	To post your opinion, but your personal information will not be made public.	Consent of the data subject.	The personal data associated with said opinion is periodically deleted.
Connection, use and browsing (cookies)	When you visit our websites as well as part of marketing measures on third-party websites and in social network, we use information regarding the connection, use and browsing made from your device, browser or protocol, where applicable. Such information is collected by Cookies or similar technologies to the following purposes:(i) technical purposes(ii) functional purposes(iii) marketing purposes. Such information does not permit the individual identification of users and it is not linked to their personal data. Therefore, it is not possible to draw conclusions about your person. However, certain information related to the type of browser or IP Address could be recorded in our systems and that’s why we ask for your acceptance for the installation of Cookies (see further information in the “Cookies” section).	The legal basis for the processing of this information is the user's consent, except for technical cookies based on the execution of a contract.	The period for which the personal data will be stored are set out in the “Cookies” Section.
Join our newsletter and Ticket Alarm.	If you are the kind of person who does not want to miss anything, we will periodically send you our newsletter so that you are informed of all the events taking place near you. You can unsubscribe whenever you want, we tell you how bellow... If you receive our newsletters we would like to congratulate you on your birthday, which is why we ask for your date of birth. We will use your data to keep you informed about the events you sign up for.	Consent of the data subject.	We will keep you indefinitely, but as you know you can unsubscribe whenever you want. For Ticket Alarm we review user relationships every 36 months, and if there is no activity on their account, we deregister them once that period has elapsed. If you have made a purchase, the maximum term is 6 years from the last purchase.
Promotional competitions	When you decide to voluntarily participate in a competition organised by ENTRADAS.COM, we will use your data to manage all phases of the competition, award delivery and other communication, information and promotion activities related to the relevant competition, in accordance with the specific terms and conditions set out in the Legal Bases that shall be disclosed for each competition and submitted to your acceptance. Your participation in competitions is entirely voluntary. If you do not wish to enter a competition, your relationship either as registered user or purchaser of ENTRADAS.COM will not be affected.	Consent of the data subject. Compliance with a legal obligation (in the event that you have won the award and we need to communicate your data to the Spanish Tax Authorities).	We will keep your personal data during the performance of the competition and during the term in which a claim may arise.
Purchasing merchandise in the online shop	(i)We process your personal data when you buy merchandise on our websites (ii) If you purchase merchandise for another person (third party), we process the third party's personal data (name and, if applicable, contact data) provided by you for sending the merchandise to the third party.(iii) When you buy merchandise on our websites, you may be redirected to a virtual queue in situations with particularly high visitor numbers. This is to ensure that we do not overload our websites. In order to determine your place in the queue and to enable you to buy merchandise at the right time, your IP address and possibly browser data (e.g. user agent) are processed by Queue-it ApS.	The processing is carried out for the purpose of contract execution and processing with you on the basis of Art. 6 Para. 1 Sentence 1 lit. b) GDPR.	The processing is carried out for the purpose of contract execution and processing with you on the basis of Art. 6 Para. 1 Sentence 1 lit. b) GDPR.

Revocation of consent:

• In the event that the legal basis for processing your data is the consent, you may revoke your consent for the treatment of your data at any time. If you wish to no longer receive our sales communications, you can unsubscribe by logging in as a user. Once you have logged in, you will be redirected to your user area where you can access Messages and Ticket Alarm. You can manage your subscriptions in your user area by enabling and disabling “Newsletters and Notifications” options.
• You can also request it in help and we will do it for you.

Legitimation:
The legal basis for processing your data varies depending on when we collect your personal data, the information is available in the table

Recipients:

• The identification data of the buyers may be provided to the promoter / organiser of the event, in order to manage the sale of the tickets and issues strictly related to the performance of the event due to the fact that the ultimate purpose of the ticket purchase is the enjoyment of the event (including but not limited to managing the access control to the venue, solving incidents, relocating seats, cancellation of events).
• In the event that the ORGANISER of the event, or the PREMISES where the EVENT is held, are interested in being able to obtain the data of the buyers for marketing purposes, the consent for the purchase process will be clearly requested in the purchase process for said communication.
  Only in cases where the buyer consents, their data may be communicated to the event sponsor/organiser so that they can send general or personalized marketing communications, including electronically (email and telephone), about other events, products and/or services specific to the sponsor/organiser.
  In any case, at the time when consent is requested, the recipient of such communication will be clearly identified, providing its corporate name and registered office.
• Upon request of the promoter/organizer of the event, it may be necessary to provide identifying data for the compliance of a legal obligation, for instance, when it is mandatory to issue an invoice in favour of the user in accordance with the applicable regulations.
• If you access your account through your FACEBOOK social network account, you must know that the data controller of that social network is operator of said social network is the company Meta Platforms Ireland Limited with headquarters at 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. When you access through this social network or you click on the "Like" button, the user's browser will connect with the Facebook servers and the social network will receive the information of the user's access website, date and time of access, IP address of the user and may retain information about such access in the user's Facebook account. If the user clicks on the "Like" button during the purchase process, this information is also transferred to Facebook and kept in the user's account. In any case ENTRADAS.COM has no influence on the plug-ins that collect such information, it being in such a case necessary to access to said information through the Privacy Policy of said social network.
• If you click on "Like" in any social network, you will be directed to it, and you should know at all times that when entering your browsing space, you must consider its privacy policy.
• ENTRADAS.COM may be sometimes requested to provide the competent authorities with information related to transactions, purchases and users. Such competent authorities may include public authorities such as the police or judicial authorities for investigation purposes, as well as administrative bodies within the scope of any supervisory procedure.
• In addition to this, your personal data is transferred to ENTRADAS.COM’s service providers such as, for example, payment gateways and financial entities, IT and technology service providers, service providers for managing the venue access control, postal services providers, customer care services providers and marketing and advertising services providers and partners.

Rights:

• You can exercise the rights recognised in the current legislation on data protection(right of access, right to rectification, erasure, object, restriction of processing and data portability, when appropriate), by sending a written communication to the Data Controller through the contact details indicated above. Users wishing to do so must attach a copy of their national identity document, passport or other valid document that identifies them. If you wish to no longer receive our sales communications, you can unsubscribe using the means stated above or by accessing your user area and managing your own subscriptions under “Newsletters and notifications” section.
• If you wish, you can also address the Spanish Data Protection Agency:https://www.aepd.es/agencia/contacto.html

Third parties’ data: :

• When you provide us with personal data of third parties (for example, when you purchase a gift card or in the scope of Customer Services inquiries, or to purchase any merchandise products on the online shop), you guarantee that that you have got the consent of the data subject for the communication of their data to TICKETS .COM, as well that you have informed them on the purposes and the way in which we need to process their personal data. If you provide us with such data in the scope of the social networks remember not to disclose personal data of third parties in public messages, always do it by private message.

Third. Cookies policy. Data treatment for analysis purposes.

This website of ENTRADAS.COM uses own and third-party cookies to personalize the content, improve the website functionality, analyze your browsing and show you advertisements related to your preferences. We also share information on the use of the website with our advertising partners. For such purpose, we process the following personal data:

• - Ip Address (shortened)
• - Cookies (see cookie information below)
• - Email address 8hashed so that your e-mai address is non-reversibly anonymized).

This personal data is processed on the basis of your consent. In Entradas ENTRADAS.COM, we respect your right to privacy and, therefore, we have introduced a tool which allows you to modify the default settings and choose what type of cookies you wish to enable/disable. Therefore, on accessing our website, you can accept the installation of cookies or you can change the default settings. Bear in mind that, depending on the category of cookies that you disable, it is possible that some services or functionalities that we offer you will be affected.

However, you may also, at any time, revoke your consent to the use of cookies, setting the permissions yourself. If you wish to change the settings in order to be able to enable/disable cookies, you can do so from the Privacy Preferences Centre.

What are cookies?

Cookies are text files which contain small quantities of information related to your user, your preferences or your device, which are downloaded onto your equipment when you access certain websites such as, for example, this one. The cookies are then sent back to the website of origin (first-party cookies) or to other websites (third-party cookies). In general, the information does not identify you directly and can provide you with a more personalized web experience.

Among others, cookies allow these websites to operate correctly, personalize your user experience, improve the website functionality, store and recover information on your browsing habits or those of your equipment, show you advertising in accordance with your preferences and, in certain cases, recognize your device.

The term “cookies” can cover other kinds of similar technologies, such as “pixels”. A pixel is a fragment of code which is placed on the website to enable a cookie which provides information on the visit.

What type of cookies are used in this website?

This website’s cookies can be used for technical, analytical or advertising purposes.

Technical cookies

These cookies are necessary for the website to operate correctly and cannot be disabled from our systems. They are therefore compulsory. In general, they are only set in response to your actions made on requesting services, such as to establish your privacy preferences, to log in or to fill in forms. You can set your browser to block or warn you about these cookies, but some areas of the website will not work. These cookies do not store any personal identification information.

The technical cookies used are detailed below:

Owner	Purpose / Use
Consent Manager	Tool to comply with regulations and manage cookie consent. Thanks to this tool, you can set your cookies and enable/disable them by categories.
Google Tag Manage	This is a cookie container which allows labels to be managed and tracking codes to be updated on the website quickly and simply. Without it, tracking cookies will not work, and it is therefore considered to be an essential or technical cookie.
The Revenue Labs	It allows users to access the ticket + hotel package sales service for those events where it is available. Without it users do not have access to this service so it is considered an essential or technical cookie.

Functional cookies

This category includes personalization and analytical cookies. These cookies make it possible to improve the website functionality, improve your user experience, adapt the content and the advertisements to your interests, capture and remember your user preferences, allow social interactions, analyze the traffic and the browsing habits, and obtain statistics. They can be established by our company or by external suppliers whose services we have added to our pages. If you do not allow these cookies, it is possible that some of these services will not work correctly (for example, the shopping basket, access to secure areas, online billing).

The functional cookies used are detailed below:

Owner	Purpose / Use
Google analytics 360	This is a service of analysis of the use of our website, provided by Google Ireland Ltd ("Google"). Google Analytics 360 uses cookies to analyze the use of the website. The information generated by the cookie is generally transferred via a server established in Europe and managed by us to Google Analytics 360 in the USA and stored there. This data transfer takes place on the basis of EU standard contractual clauses. This ensures adequate protection of your personal data. You can find more information here. We shorten your IP address on the server we operate before transferring it to a Google Analytics 360 server. An exception to this are websites that we operate under joint responsibility with our partners, there your information will be transferred to Google Analytics 360 after using IP anonymization on our websites. If you are located in the European Union, this function shortens your IP address within the member states of the European Union or which are part of the European Economic Area. On behalf of EVENTIM, Google Analytics 360 will use this information to evaluate your use of the website, compile reports on website activity and provide EVENTIM with other services relating to website and Internet usage. For more information on the terms of use and data protection of Google Analytics 360, click here
AT Internet	They allow us to know how users interact with the content of our website when they browse on it. We thus have information on, for example, at what times we have the greatest volume of sales, which days of the week or through which URL most users reach our website. You can obtain further information here
Olark Inc	They allow us to identify a visitor of the website and remember their access to it; they are also used to monitor the chat sessions and obtain additional information on the chat status, among other functions. You can obtain further information here
New Relic, Inc	To make measurements of the browser, using the same JavaScript library used by Google Analytics. You can obtain further information here
Google	View the products on which the user clicks, the time when the purchase begins and ends and monitor the purchases made by the user.
Optivo	Monitoring of purchases by sending the newsletter.
Frosmo	Content personalization.
The Revenue Labs	Content personalization.

Advertising cookies

These cookies can be established through our website by our advertising partners. They can be used by these companies to create a profile of your interests and to show you relevant advertisements on other websites. They do not directly store personal information, but rather are based on the unique identification of your browser and Internet device. If you do not allow these cookies to be used, you will see less targeted advertising.

The advertising cookies used are detailed below:

Owner	Purpose / Use
DoubleClick	Also owned by Google, Inc, which provides us with information on the date and time, type of hardware and software used, search history, in addition to the IP address, of the user. This type of cookie is used to improve the advertising. They tend to be used to target the advertising according to the content which is relevant for a user, to improve the campaign performance reports and prevent advertisements from being shown which the user has already seen.
Hi-Media Performance	For the dissemination of personalized advertising messages; and to collect anonymous statistical data.
Adroll	Monitoring of the pages that the user visits and the purchases made using the tool.
Facebook Ads	View when a user makes a purchase using the tool. Building look alike audiences and display advertising banners to Facebook users who have similar profiles to buyers/users of entradas.com. The information related to the cookies of entradas.com’s users will only be used as a reference for the building of similar audiences but entradas.com’s users will not be impacted with banners since the purpose of look alike audience is to obtain new target audience.
App Nexus	They allow information to be associated without personal identification of the user on browsers and devices in order to show online advertising. You can obtain further information
Webloyalty	Offer you the opportunity to belong to the “Purchasing Privileges” club on being a client of entradas.com.
Stay22	With Stay22 we want to offer you an interactive map to search, compare and book hotels & Airbnbs near our events

Occasionally the ticket sales process is part of a web page whose owner may be (1) the company who owns a venue or facility, (2) the promoter, organizer or distributor of an event, (3) a distributor authorized by entradas.com to sell tickets. In these cases, regardless of whether the ticket sales are carried out integrated into the browser or through a new window, they can use some pixels that provide information that is shared with the web page owner, and whose purpose is to optimize its marketing investment for the sale of tickets:

Owner	Purpose / Use
Google	Tracking of the pages that users go through and the purchases made through the tool.
Facebook	Tracking of the pages that users go through and the purchases made through the tool.
Twitter	Tracking of the pages that users go through and the purchases made through the tool.
Bluekai	Tracking of the pages that users go through and the purchases made through the tool.
Sizmek	Tracking of the pages that users go through and the purchases made through the tool.
The Revenue Labs	Tracking of the pages that users go through and the purchases made through the tool.

Recipients and international transfer of personal data

The personal data collected using our own cookies will not be transferred by Entradas.com outside the European Union, nor will they be communicated to third parties except to public authorities and bodies, to comply with a required legal obligation. In regard to the third-party cookies identified, we remind you that the information collected is managed by these third parties and you can consult how they will treat your data in their privacy policies which they must have published on their respective websites.

For how long are cookies stored?

There are cookies which are only stored during the session (session cookies) and others which are filed for a certain period of time or indefinitely (persistent cookies).

How long each cookie is stored depends on the company which designed it and is beyond the control of ENTRADAS.COM. Therefore, if you wish to reduce the time for which they are stored, remember that you can do so through your browser as indicated below.

How can I withdraw my consent or disable cookies? Know your rights

The holders of the personal data may exercise their rights of access, rectification, deletion, portability, and limitation or opposition or withdrawal of consent by sending a written request to the address of our DPO: dpo@eventim.es.

In addition, with the Cookies Configuration tool, you have the possibility to reject or accept Cookies that require your consent, and to withdraw your consent for optional Cookies at any time. Withdrawal of consent will not affect the lawfulness of the processing based on the consent you have given prior to its withdrawal.

You can also block and delete cookies by modifying the settings on your internet browser. Most browsers allow you to reject or accept all cookies or only accept certain types of cookies. The process of managing and deleting cookies can be found in the ‘settings’ function built into your browser. If you wish to generally limit the use of cookies, you may not be able to use all the interactive features of our website. Remember that, if you wish so, you can also disable cookies on your Internet browsers. These are the links for the most common browsers on the market:

For more information on Internet Explorer, click here.
For more information about Chrome, click here.
For more information about Opera click here.
For more information about Mozilla Firefox, click here.
For more information about Safari, click here.

Last update: April 2024