General Conditions of Use and Contract
The present General Conditions of Use and Contracting (hereinafter,“ the "General Conditions") shall be agreed between ENTRADAS EVENTIM, S.A.U. (hereinafter, “entradas.com”)and the users (hereinafter, the "Users"),and govern the access and use of the present website, cuba.entradas.com (hereinafter, the "Web Site"), as well as the contracting of tickets through the Web Site
ENTRADAS.COM may establish, where appropriate, special conditions governing the use and / or contracting of specific services or products offered through of the Web Site.
Simple access to the Website confers the status of User and implies acceptance of all the terms included in these General Conditions and, where appropriate, in the specific conditions available through the Website's. In case of not agreeing with these General Conditions, the User must abandon any transaction of purchase of tickets, sales through the Website.
By accepting these General Conditions, the User declares:
That you have read, understand and comprehend the foregoing.
That, in the event that he/she intends to contract any product and/or service, he/she has sufficient capacity to do so.
That he/she assumes all the obligations set forth herein.
1. General information
- Owner: ENTRADAS EVENTIM, S.A.U
- Headquarters and establishment: C/ Serrano Anguita 8, 2º Piso. C.P. 28004, Madrid (Spain)
- TAX IDENTIFICATION NUMBER: A-81933772
- Contact: email customerservice.cuba@entradas.com
- Registration data: Madrid Mercantile Registry, volume 12997, folio 140, section 8ª, page M- 209584, inscription 1ª.
- Also registered as a retail travel agency with CICMA number 3483 in the Community of Madrid.
2. Access to the Web Site
The simple access to the Website is free of charge except for the cost of the connection through the telecommunications network provided by the access provider contracted by the User, which shall be borne by the User.
3. Rules for use of the Web Site
The User undertakes to use the Website, and all its content and services in accordance with the provisions of the law, morality, public order and these General Conditions, not using them to carry out illegal or criminal activities that infringe the rights of third parties and/or violate any rules of the applicable legal system. By accepting these Conditions or making a purchase the user declares to have legal capacity to enter into contracts.
The User agrees to:
I. Not to introduce or disseminate content or propaganda of a racist, xenophobic, pornographic or terrorist nature or that violate human rights.
II. Not to introduce or disseminate on the network data programs (viruses and harmful software) likely to cause damage to the computer systems of the access provider, its suppliers or third party Users of the Internet network.
III. Not to disseminate, transmit or make available to third parties any type of information, element or content that violates the fundamental rights and public freedoms recognized constitutionally and in international treaties.
IV. Not to carry out actions that may involve the commission of illicit, illegal or fraudulent conduct.
V. Not to disseminate, transmit or make available to third parties any type of information, element or content that constitutes unlawful or unfair advertising.
VI. Not to transmit unsolicited or unauthorized advertising, advertising material, "junk mail," "chain letters," "pyramid schemes," or any other form of solicitation, except in those areas (such as commercial spaces) that are exclusively designed for that purpose.
VII. Not to introduce or disseminate any false, ambiguous or inaccurate information and content in a manner that misleads the recipients of the information.
VIII. Not to impersonate other Users by using their registration keys to the different services and/or contents of the Website.
IX. Not to disseminate, transmit or make available to third parties any type of information, element or content that involves a violation of the intellectual and industrial property rights, patents, trademarks or copyrights that correspond to the owners of the Website, or third parties.
X. Not to disseminate, transmit or make available to third parties any type of information, element or content that involves a violation of the secrecy of communications and personal data legislation.
ENTRADAS.COM reserves the right to cancel any transaction and / or cancel the User's account when there are reasonable suspicions, indications or evidence that it has been made in breach of the provisions of these Terms of Use, without notice. Also, ENTRADAS.COM reserves the right to cancel the tickets if it could reasonably be considered that the purchase has been made fraudulently.
The User agrees to hold harmless ENTRADAS.COM against any possible claim, fine, penalty or sanction that may come forced to bear as a result of the breach by the User of any of the rules of use indicated above, reserving, in addition, ENTRADAS.COM the right to seek compensation for damages that may apply.
4. Ticket sales
The purchase of a ticket for an event through any channel available thanks to ENTRADAS.COM implies the acceptance of two distinct contractual relationships: (i) a contractual relationship between the User and ENTRADAS.COM relating to the process of purchasing the ticket, under which ENTRADAS.COM, as an intermediary, provides the User the sale and delivery of the ticket, and (ii) a relationship between the User and the organizer of the event relating to those aspects related to the organization and execution of the event, under which the organizer provides the User the celebration of the event to those Users who have acquired a valid ticket for attendance at the event.
In this sense, ENTRADAS.COM is not the organizer of the event but a sales channel of the organizer acting as an intermediary or distributor in the sale of tickets.
ENTRADAS.COM offers you to purchase your sustus tickets
-Through its Web Site (an on-line shopping service through the website associated with entradas.com, available 24 hours a day, every day of the year).
In the purchase process and always before the end of it, the User will have all the information regarding the full final price, including taxes, breaking down, where appropriate, the amount of increases or discounts that apply to the offer and the additional costs that are passed on to the User, being the User responsible for providing their data correctly, including their personal data and bank details required by the system, truthfully and accurately.
The organizers of shows and/or events determine the conditions of the tickets and the events to which the tickets give access and provide ENTRADAS.COM with the tickets for sale to the public through different distribution channels provided by entradas.com
ENTRADAS.COM acts as a mere intermediary in the sale of tickets to shows and / or events organized by the organizers of the same and, therefore, does not exercise any control over the shows and / or events and the availability of tickets for them. Therefore, ENTRADAS.COM is not responsible for the realization of the event, nor for any delay, suspension, cancellation, modification, cancellation and / or any other circumstance that may give rise to a claim related to the event of the organizer or venue such as, among others, the conditions of visibility, sound quality, accessibility, etc.. Any claim regarding the realization, suspension, modification, postponement and/or cancellation of the contracted event is the responsibility of the organizing company. In those cases in which the tickets must be personalized by the promoter of the event or by legal requirements, we will ask you to provide us with your data in this regard, we will always try to warn you before you buy your tickets. In this sense, ENTRADAS.COM may make available to the User an online Check-in service to facilitate the prior and nominative registration of those attending the events. This service will be governed by its own specific conditions and Privacy Policy.
5. Contents and services linked through the Web Site
The Website may contain technical linking devices, directories and even search tools that allow the User to access other Internet pages and portals (hereinafter, the "Linked Sites").
In no case the existence of Linked Sites can presuppose the formalization of agreements between ENTRADAS.COM and those responsible or owners thereof, nor the recommendation or promotion of the Linked Sites and / or their contents by ENTRADAS.COM.
Unless expressly stated otherwise on the Website and/or the APP, ENTRADAS.COM is not aware of the contents and services of the Linked Sites and, therefore, is not responsible for the damages that their unlawfulness, quality, outdatedness, unavailability, error and uselessness may cause to the User or any third party.
However, ENTRADAS.COM will make every effort to prevent these circumstances, as well as to remove the inclusion of a Linked Site as soon as it becomes aware of them. In the event that the User considers that there is a Linked Site with illegal or inappropriate content, you may notify ENTRADAS.COM without in any case this communication entails for ENTRDAS.COM the obligation to remove the corresponding link, a matter that is at its discretion.
6. Intellectual and industrial property
All contents of the Web Site, meaning these merely by way of example the texts, photographs, graphics, images, icons, technology, software, links and other audiovisual or audio content, as well as graphic design and source codes, are the intellectual property of ENTRADAS.COM or third parties, without being transferred to the User any of the exploitation rights recognized by current legislation on intellectual property on them.
The trademarks, trade names or logos published on the Website are owned by ENTRADAS.COM or third parties, without being transferred to the User any right over them.
ENTRADAS.COM does not represent the owners of the trademarks of the products it markets.
7. Terms and conditions
a. Main characteristics of the shows and/or events
The main characteristics and specific conditions of attendance to the shows and/or events offered by ENTRADAS.COM can be consulted through the Website in the descriptive card with which they are presented.
b. Contract. Order of priority
The purchase of tickets is governed by these General Terms and Conditions, by any special terms and conditions that may be published on the Website specified in the purchase confirmation email, of which Users will be informed prior to the purchase of the tickets and, if applicable, by the terms and conditions of the organizers and/or promoters, the event and/or the venue, which may be consulted on their respective websites and/or at the venue's box office.
In the event of a conflict between the aforementioned documents, the discrepancy will be resolved, when necessary, according to the following order of precedence: (1) the special terms and conditions indicated in the purchase confirmation email, (2) the terms and conditions of the organizers, promoters, the event and/or the venue, and (3) these General Conditions (hereinafter collectively, the "Contract").
The User may formalize the Contract in el Spanish (Castilian), as well as in other languages when such option is available. In case of discrepancies between the Spanish and other language versions of the Contract, the Spanish version shall prevail.
c. Access to Purchase and Registration
For each ticket purchase case, the system will indicate whether registration is required.
- Access as a Registered User: If the User is already a registered customer of ENTRADAS.COM, he/she must identify him/herself with his/her e-mail address and password to purchase tickets.
- Access as a new User: In the event that the User is not registered and cannot access the purchase without registration, he/she must register as a new User and for that purpose:
- The User must complete the form, filling in at least the data marked as mandatory, and expressly accept the Privacy Policy and consent to cookies All data entered by the User must be accurate, current and truthful.
- The User will receive a registration confirmation e-mail at the e-mail address provided.
- The registered User will be responsible at all times for the custody of his password, assuming consequently any damages that may arise from its misuse, as well as the transfer, disclosure or loss of the same. For these purposes, access to restricted areas and/or the use of the services and contents of the Website made under the password of a registered User shall be deemed to have been made by said registered User, who shall be liable in all cases for said access and use.
- The User may modify and/or update the data provided during the registration process at any time. Once the User has accessed his/her account in his/her user profile on the Website, he/she will be able to consult the history and/or status of the tickets purchased, modify his/her personal registration data, as well as his/her access password and contact ENTRADAS.COM customer service, among other actions.
d. Ticket purchase procedure
The procedure for purchasing tickets through the Website will be as described below
1) The User must select the city, date and/or time for which he/she wishes to reserve tickets for the selected show or event. The User must select the type of seat he/she wishes to reserve, the number of tickets he/she wishes to purchase and, in certain cases, the location of the seats, in which case a stalls will be displayed for the selection of the location of the seats. Once these data have been selected, the User will be able to continue with the purchase.
2) Before confirming the purchase, the User must enter the requested data and expressly accept these General Terms and Conditions and the Privacy Policy and consent to cookies.
3) We strongly recommend that you print out your tickets and present them when you enter the venue.
In order to avoid unfair practices in the purchase of tickets, for each show tickets may be limited to a maximum number per person, per credit card and, other limitations that will be communicated at the time of booking and verified in each operation, in those events where applicable, always trying to warn users. In this regard and when applicable, ENTRADAS.COM reserves the right to cancel the tickets purchased that exceed the number indicated during the purchase process, without notice.
Likewise, the resale of tickets is prohibited under the terms established in the current regulations.
The resale of tickets, as well as any act aimed at such illegal sale, may be grounds for seizure or cancellation of the ticket without refund or any other type of compensation.
The purchase will be confirmed on screen, providing the purchase locator number, from where the tickets can be downloaded in PDF format or in the Wallet of the phone (the purchase confirmation page will not serve as a ticket). Additionally, you will receive, at the email address provided, an email with all the information about the event and the tickets purchased.
e. Confirmation of purchase and collection of tickets
If the purchase process is completed correctly, the purchase will be confirmed on screen, providing the purchase locator number.
The tracking number uniquely identifies the purchase made by the User and is the way for ENTRADAS.COM staff to identify your purchase in case you would like to ask us any questions.
In addition, the User will receive, at the email address provided, a purchase confirmation email the purchase confirmation email cannot be used as a ticket to access the event. Tickets may be downloaded from the confirmation screen and/or from the purchase confirmation email.
Likewise, for each event, during the purchase process, the available options for the collection of the purchased tickets will be indicated. These options may be one or more of the following:
- By downloading the printable digital ticket on your mobile device, selecting this delivery method during the purchase process. To present it at the time of attending the event, the User must have an IOS or Android device and Internet connection. The User can also save it in Passbook and Apple Wallet to be able to access it when there is no Internet connection.
- By direct printing of tickets: The User who purchases tickets may print the tickets directly at home in PDF format Ticket printable digital. Again, we strongly recommend printing the tickets to present them at the time of access to the venue.
- By downloading to your smartphone's Wallet: you can download the tickets, both in Digital Ticket and Printable Digital Ticket format, to the Wallet of your cell phone from the purchase confirmation screen or from the purchase confirmation email.
f. Payment Procedure
In the purchase process, the User must indicate the required data and select one of the available payment methods. The User will be able to use as means of payment the Visa and Mastercard cards, can also pay all or part of the price by any other means of payment that are available and of which the User will be informed during the purchase process.
The ticket purchase system uses a secure server and the latest encryption technology.
Purchases may be subject to security checks. The transaction may be cancelled by ENTRADAS.COM if it does not pass the verification process.
g. Price and additional charges
The price of each ticket is determined by each event organizer. The ticket prices indicated during the purchase process include, unless expressly stated otherwise, Value Added Tax (VAT), applicable direct taxes and, in any case, are expressed in Euro currency (€).
Said prices, unless otherwise expressly indicated, do not include management fees for the sale of the tickets, the ticket cancellation insurance if applicable or any other additional services and annexes to the tickets, which will be expressly indicated to the User as an additional cost to the price of the ticket during the purchase process and in any case before the end of the same.
Management fees (also called distribution fees or service fees) are a supplement or percentage that is added to the base price of the ticket in order to make the sale process possible and provide the User with the delivery of the ticket. The criteria for the calculation of such percentage may vary depending on the characteristics of the event, the conditions of the organizer, the services performed to make the event available for sale, the ticket booking process, the event scheduling services, distribution network, etc.
ENTRADAS.COM management fees are intended to cover aspects of our business such as, for example, but not limited to, the maintenance and development of our website and mobile applications, secure payment gateway, event scheduling, capacity configuration and plans, information services, communication and marketing, customer service, and so on.
In case of cancellation or modification of the event ENTRADAS.COM reserves the right to refund the management fees.
h. Sending invoices
As a mere intermediary in the sale of tickets, ENTRADAS.COM can only issue invoices for management fees, ticket delivery and/or other additional services provided by ENTRADAS.COM, when requested by the User through customerservice.cuba@entradas.com form
The User knows and expressly agrees that ENTRADAS.COM will only send invoices to the email address provided during the registration or purchase process. However, the User may request at any time that the invoices are issued on paper, for which he/she must send his/her request through customer.service.cuba@entradas.com form
When filling in the form, the User must indicate whether he/she wishes to receive a paper or electronic invoice.
The User can request directly to the promoter of the event or to the insurer, if applicable, the invoices corresponding to the purchase of tickets or insurance. In the event that the User needs help from ENTRADAS.COM in such management, he/she should send his/her request through customerservice.cuba@entradas.com
8. Right of withdrawal
The User must ensure, before processing the purchase, the accuracy and adequacy of the data entered, since it is not possible to return the tickets purchased once the purchase has been made. Not being able to attend the show or making a mistake when purchasing the tickets are not grounds for a refund.
Tickets can only be cancelled due to possible technical or operational incidents attributable to ENTRADAS.COM.
9. Cancellation of events
Entradas.com is a mere intermediary in the sale of tickets for events organized by the companies organizing or promoting the event, does not participate in the organization of such events and, therefore, has no control over the suspension, cancellation and/or postponement of the same (the "cancellation"), whose responsibility lies directly with the organizer or promoter.
Upon receipt of the corresponding indications from the organizer, ENTRADAS.COM will communicate to the Users the cancellation of the event, indicating the procedure established by the promoter. Such communication will normally be made by e-mail to the e-mail address of the buyers or by publication on this website or by any other means of public communication in case the specific circumstances of each case so advise. ENTRADAS.COM is not responsible for the refund policies, cancellation, relocation, communicated or procedures designed and established by the organizer, nor for the alternative proposals to the refund that may be issued by the organizer, even if they have been communicated by ENTRADAS.COM.
ENTRADAS.COM reserves the right to refund the management fees to the User in case of cancellation of the event.
10. Complaints, claims and requests for information
The User can direct their complaints, claims or requests for information to ENTRADAS.COM Customer Service, using any of the following ways:
By sending a letter to ENTRADAS.COM Customer Service, C/ Serrano Anguita 8, 2º Piso. C.P. 28004, Madrid (Spain).
By sending your request through customerservice.cuba@entradas.com form
You can also consult the most frequently asked questions in the following Customer Service section: https://cuba.entradas.com/help/
ENTRADAS.COM will respond to complaints received in the shortest possible time and in any case within a maximum period of one month from the submission of the complaint.
11. Nullity and ineffectiveness of clauses
If any clause included in these General Conditions is declared totally or partially null or ineffective, such nullity or ineffectiveness shall only affect such provision or the part thereof that is null or ineffective, and these General Conditions shall subsist in all other respects, and such provision shall be considered totally or partially as not included.
12. Modification of the General Conditions and other contents
The General Conditions will be available to the User on the Website ENTRADAS.COM reserves the right to modify at any time these General Conditions, notifying Users by publishing the updated/modified General Conditions on the Website.
Likewise, it reserves the right to modify at any time the presentation, configuration and location of the Web Site, as well as the contents and the conditions required to use them.
13. Prevalence of Spanish language version
In case of discrepancies between the General Conditions and the English version of the General Conditions or other versions in different languages, the Spanish version shall prevail.
14. Applicable legislation
These General Conditions shall be governed and interpreted in accordance with Spanish law. Among others, by the Royal Legislative Decree 1/2007 of the General Law for the Defense of Consumers and Users, and Law 34/2002 of services of the information society and electronic commerce.
15. Competent Jurisdiction
Any dispute arising out of or in connection with the use of the website or these Terms and Conditions shall be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals. In the event that you are a consumer, you may file suit in the city where you are domiciled in accordance with applicable law.
These General Conditions are governed by Spanish law.
In addition, we remind you that you can access the European Union's online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
Última actualización: 01/03/2023